FAQs

Get answers to some of the frequently asked questions about BCube Content Library and other tools.

The client solution will be deployed in a private secure cloud container.

You own and control all your data. You have complete flexibility to back up and export it anytime. We will never share it with anyone unless you request it in writing.

Our privacy policy is as available online at the following location.

Access to your application and data is available to your authenticated users only. Users have to login with their passwords. OTP is sent via email and SMS every time a new session is initiated. Role-based access control (RBAC) ensures that the right users get access to the assigned resources. All access information is logged as per the OWASP guidelines.

Your data is encrypted while in transmission using SSL and in storage using a variety of algorithms. It is protected by firewalls and we have state of art intrusion detection mechanisms.

Your data is encrypted while in transmission using SSL as well as during storage using a variety of algorithms. Passwords are encrypted and irrecoverable.

Yes. BCube currently adheres to these regulations. All software development and products are deployed on ISO 27001, PCI & HIPAA Compliant Servers.

Our systems undergo periodic tests and scans by external vendors. Our development center is already certified for ISO27001 and ISO9001. We are in the process of scheduling our SOC 2 audit in Q3 2020.

We engage industry-leading tools like to perform a variety of routine scans of the application and infrastructure. We also employ real time intrusion detection systems.

Yes.

Kindly notify us via email (info@bcubeanalytics.com). Our team will investigate it with the highest priority and provide a remediation plan. As per our cybersecurity policy, if there is an impact to our customers, we will make a public disclosure and notify all the impacted parties.

Yes. It is optional.

Yes. We can provide it upon request.

On the login screen, use the Forgot Password link and follow the instructions. You will be asked to provide your email address. If your email address is valid and correctly entered, you will receive an email with a link to reset your password.

If you have not entered correct credentials to login for 3 times, your account will be locked. In such a situation, “Forgot password?” will not work. You have to contact your administrator to unlock your account.